FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3What can happen if the wrong paper is used in your machine.
- 4How to identify your Operating System (OS).
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6What is the recommended paper?
- 7Delete print jobs from the print queue.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I use AirPrint with my Brother machine?
- 10The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12"Offline" appears on the Status Monitor.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15What kind of paper can I use?
- 16How do I clear Jam Rear/ Duplex?
- 17Can I print from DOS applications?
- 18What are the expected yields of the consumables?
- 19What is the printable area per page?
- 20How do I install additional memory?
- 21Print on labels and envelopes from the MP tray.
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What driver package format is supported by my Linux distribution?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27How can I change the printer settings?
- 28What is a "Generic PCL Driver"?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Open the Status Monitor
- 32The paper is skewed when it's printed.
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 34How do I print a Test page?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Printouts have a curl or wave.
- 37How do I install the Optional Tray Unit?
- 38I cannot print from my computer via USB.
- 39White lines appear across the page.
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43My Brother machine misfeeds paper.
- 44The printer prints unexpectedly or it prints garbage.
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 47Memory full
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50What kind of memory can I use?