FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 3Print on labels and envelopes from the MP tray.
- 4How do I clear Jam Rear/ Duplex?
- 5How do I install the Optional Tray Unit?
- 6How to identify your Operating System (OS).
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8What is the printable area per page?
- 9How do I install additional memory?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11The printer status is Offline or Paused.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14What kind of paper can I use?
- 15What is the recommended paper?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Delete print jobs from the print queue.
- 18Change the printer driver settings (Windows/macOS)
- 19The paper is skewed when it's printed.
- 20What can happen if the wrong paper is used in your machine.
- 21The printed letters are slanted, positioned incorrectly.
- 22Printouts have a curl or wave.
- 23Replace the drum unit.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30Drum End Soon
- 31Print on both sides of the paper.
- 32Can I use AirPrint with my Brother machine?
- 33The printer prints unexpectedly or it prints garbage.
- 34What is a "Generic PCL Driver"?
- 35Printouts have wrinkles or creases.
- 36"Offline" appears on the Status Monitor.
- 37How can I clean the inside of the printer?
- 38White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 39What do the LED indications mean?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47What kind of memory can I use?
- 48Printouts (envelopes) have creases.
- 49How can I clean the corona wire of the drum unit?
- 50Can I use non-Brother or third party supplies with the Brother machine?