FAQs & Troubleshooting
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165 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The printer status is Offline or Paused.
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10What can happen if the wrong paper is used in your machine.
- 11Can I print from or scan to Android™ Smartphone?
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13How to identify your Operating System (OS).
- 14Cannot print after a Windows 10 update (June 2020)
- 15Delete print jobs from the print queue.
- 16The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 17What is the printable area per page?
- 18What driver package format is supported by my Linux distribution?
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20Printouts (envelopes) have creases.
- 21What are the expected yields of the consumables?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24What kind of paper can I use?
- 25What is the BRAdmin Professional software used for?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Use the Universal Printer Driver for PCL
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34The printer prints unexpectedly or it prints garbage.
- 35"JAM REAR" error appears on the LCD. What should I do?
- 36What kind of memory can I use?
- 37Printouts have wrinkles or creases.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39How do I install additional memory?
- 40I cannot print from my computer via USB.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46The paper is skewed when it's printed.
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 48Memory full
- 49Can I print from DOS applications?
- 50Can I print from and scan to iPhone, iPod touch and iPad?