FAQs & Troubleshooting
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124 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4How do I install the Optional Tray Unit?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How can I change the printer settings?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Paper size settings are unavailable when I print from OpenOffice (Linux)
- 9How do I clear paper jams?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Change the printer driver settings (Windows/macOS)
- 12The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 13Print on both sides of the paper.
- 14Delete print jobs from the print queue.
- 15The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 16I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 17Can I print from DOS applications?
- 18What is the printable area per page?
- 19Replace the toner cartridge
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21What driver package format is supported by my Linux distribution?
- 22Cannot print after a Windows 10 update (June 2020)
- 23How to identify your Operating System (OS).
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25Can I print from or scan to Android™ Smartphone?
- 26The printer status is Offline or Paused.
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 28What kind of memory can I use?
- 29What do the LED indications mean?
- 30How do I install additional memory?
- 31I cannot print from my computer via USB.
- 32Large characters are printed incorrectly. (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Printouts have a curl or wave.
- 38What is the Network Shared printing?
- 39The printer prints unexpectedly or it prints garbage.
- 40Printouts (envelopes) have creases.
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42What are the expected yields of the consumables?
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46How can I clean the inside of the printer?
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50What is a "Generic PCL Driver"?