FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3How do I print a network configuration page?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I perform a factory reset?
- 6I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 7Delete print jobs from the print queue.
- 8The printer status is Offline or Paused.
- 9Printouts have wrinkles or creases.
- 10The paper is skewed when it's printed.
- 11What kind of paper can I use?
- 12I cannot print from Mac OS X.
- 13The printer prints unexpectedly or it prints garbage.
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16How to identify your Operating System (OS).
- 17Discover the MAC address of the Brother network card
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19Printouts have a curl or wave.
- 20Printouts (envelopes) have creases.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27How do I factory reset the print server?
- 28White spots appear in areas of dense black printing.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31What is the recommended paper?
- 32What kind of USB cable can I use?
- 33How can I change the IP address using the ARP and PING commands?
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I want to change the paper tray and paper size settings. How do I change these things?
- 38I cannot print from my computer via USB.
- 39Cannot print after a Windows 10 update (June 2020)
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41I cannot print from my computer via network. (For Windows)
- 42I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 43White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Printouts are with gray background.
- 46What is the printable area per page?
- 47The printed letters are slanted, positioned incorrectly.
- 48Output sheets are completely black.
- 49How do I print on transparencies?
- 50Printouts have toner specks.