FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Jam Rear
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8Jam Inside
- 9Jam Tray 1 / Jam Tray 2
- 10Turn the Toner Save Mode on or off.
- 11Adjust color settings by using the custom setting in the printer driver
- 12Print both sides of paper or a booklet automatically
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Jam Duplex
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Change the printer driver settings (Windows/macOS)
- 17Jam MP Tray
- 18Load paper in the paper tray
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Replace Toner
- 21Delete print jobs from the print queue.
- 22What is Brother iPrint&Scan?
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Carry out calibration to improve the color density
- 25What driver package format is supported by my Linux distribution?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28Replace Belt
- 29Replace Drum
- 30I cannot print from my computer via USB.
- 31Can I print from or scan to Android™ Smartphone?
- 32Replace WT Box
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34No Waste Toner
- 35The color of your printouts is not what you expected
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Print Unable XX
- 42WT Box End Soon
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Wrinkle
- 45Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 46Can I print from DOS applications?
- 47What is the printable area per page?
- 48Install the optional lower tray
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50Clean the inside of the machine