FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3What is Brother iPrint&Scan?
- 4How do I improve the color density? (Print Calibration)
- 5How to identify your Operating System (OS).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Protect your Brother machine against unauthorised access over the network
- 9The printer status is Offline or Paused.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How do I install additional memory?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 22What kind of paper can I use?
- 23"JAM REAR" error appears on the LCD. What should I do?
- 24Printouts have wrinkles.
- 25Adjust color settings by using the custom setting in the printer driver
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29Replace the drum unit.
- 30What are the expected yields of the consumables?
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The printer prints unexpectedly or it prints garbage.
- 34How do I replace the Belt Unit?
- 35Printouts have a curl or wave.
- 36How do I install the Optional Tray Unit?
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 42How do I replace the Waste toner box?
- 43"JAM INSIDE" error appears on the LCD. What should I do?
- 44What kind of memory can I use?
- 45Print on both sides of the paper. (For Windows Users)
- 46Open the Control Panel (For Windows)
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48Delete print jobs from the print queue.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)