FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Adjust color settings by using the custom setting in the printer driver
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4The printer status is Offline or Paused.
- 5Delete print jobs from the print queue.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Change the printer driver settings (Windows/macOS)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Can I use AirPrint with my Brother machine?
- 10The color of printouts are not what I expected.
- 11What kind of memory can I use?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14How to identify your Operating System (OS).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16"JAM REAR" error appears on the LCD. What should I do?
- 17"JAM MP TRAY" error appears on the LCD. What should I do?
- 18Can I print from DOS applications?
- 19What is the BRAdmin Professional software used for?
- 20How do I install additional memory?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22"Offline" appears on the Status Monitor.
- 23Cannot print after a Windows 10 update (June 2020)
- 24Can I print on transparencies e.g. for overhead projectors?
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 26How do I use the "Print to file" feature?
- 27I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 28How do I replace the Belt Unit?
- 29"JAM DUPLEX" error appears on the LCD. What should I do?
- 30"JAM INSIDE" error appears on the LCD. What should I do?
- 31"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 32Colors are light or unclear on the whole page.
- 33Uninstall printer drivers (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36Discover the MAC address of the Brother network card
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38How do I replace the Waste toner box?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40Completely blank or some colors are missing.
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42Open the Status Monitor
- 43Open the Control Panel (For Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45What is the difference between the toner cartridge and the drum unit?
- 46What is the Network Shared printing?
- 47I cannot print from my computer via USB.
- 48Create or view a XML Paper Specification document
- 49What are supported file formats for the direct print feature?
- 50My Brother machine has no power. What can I do?