FAQs & Troubleshooting
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145 Results
- 1How do I load A5 paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print on custom-size (Long) paper.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Change the printer driver settings (Windows/macOS)
- 6What kind of consumables or options does this printer use?
- 7How to identify your Operating System (OS).
- 8What are the difference between PCL Driver and PS(PostScript) Driver?
- 9Change color mode settings within the driver.
- 10I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 11Can I print from DOS applications?
- 12What is the life of the consumables?
- 13I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 14My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 15The printer status is Offline or Paused.
- 16The machine does not print anything.
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Functions supported in the Windows 7 built-in drivers
- 20I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The printer stopped receiving data halfway through the print job. What should I do?
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24How can I print envelopes?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The paper is skewed when it's printed.
- 28I cannot print on transparency sheets.
- 29What are the unsuitable types of paper to use on this printer?
- 30How can I print on transparency sheets?
- 31I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 32The paper is creased.
- 33How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I cannot print from Mac OS X.
- 36What is the printable area per page?
- 37What are the suitable types of paper for this printer?
- 38Uninstall the printer drivers (For Windows)
- 39How do I install additional memory?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41How do I replace the fuser unit?
- 42What is the Network Shared printing?
- 43Discover the MAC address of the Brother network card
- 44Can I print from or scan to Android™ Smartphone?
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47Printing Watermarks from a Windows PC
- 48Selecting the best possible print quality from a Macintosh® PC
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?