FAQs & Troubleshooting
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156 Results
- 1How do I load A5 paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What kind of consumables or options does this printer use?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I was using A5 size paper, but no I want to change it to another size. How should I do?
- 7Change the printer driver settings (Windows/macOS)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9What are the difference between PCL Driver and PS(PostScript) Driver?
- 10Print on custom-size (Long) paper.
- 11I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14How can I print envelopes?
- 15Printing Watermarks from a Windows PC
- 16The printer status is Offline or Paused.
- 17How can I print on transparency sheets?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19What is the life of the consumables?
- 20The printer stopped receiving data half way through the print job. What should I do?
- 21For Automatic or Manual 2-sided(Duplex) Printing, what kind of paper can I use?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Windows 7 Support Information
- 24How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 25The machine does not print anything.
- 26Delete print jobs from the print queue.
- 27I updated the Web BRAdmin and cannot enable the logging function.
- 28Change color mode settings within the driver.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31What kind of memory can I use?
- 32Can I print from DOS applications?
- 33How do I install the Optional Tray Module?
- 34How do I change the print server password?
- 35What are the suitable types of paper for this printer?
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37How can I set an IP Address / Subnet Mask / Gateway Address?
- 38How do I clean the Density Sensor?
- 39The print out is smudged.
- 40Dirty spots are printed.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Can I print from or scan to Android™ Smartphone?
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I cannot print from a Macintosh® PC.
- 47The printer stopped receiving data halfway through the print job. What should I do?
- 48How can I install the Web BRAdmin on Windows Server 2003?
- 49What can happen if the wrong paper is used in your machine.
- 50I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?