FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Change color mode from a Windows® PC
- 5What is the printable area per page?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Delete print jobs from the print queue.
- 10The paper is skewed when it's printed.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 15"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17Cannot print after a Windows 10 update (June 2020)
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19Can I print from DOS applications?
- 20"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 21What is the optional Compact Flash Card used for and how do I install it?
- 22What is the Optional LT-34CL used for and how do I install it?
- 23How do I print on envelopes?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27What are the difference between PCL Driver and BR-Script driver?
- 28How do I change the color mode from a Windows PC?
- 29I cannot print from Mac OS X.
- 30"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32What is the life of the consumables?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34An error message "SIZE MISMATCH" occurs. What does it mean?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Computer indicates that the printer it Powered Off.
- 39How to use the Driver Deployment Wizard software
- 40Selecting the best possible print quality from a Macintosh® PC
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42The machine does not print anything.
- 43Printouts have wrinkles or creases.
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45"JAM C" error appears on the LCD. What should I do?
- 46"JAM B" error appears on the LCD. What should I do?
- 47What is the optional DX-3400 used for and how do I install it?
- 48How do I install additional memory?
- 49Printing on transparancies using the BR-Script driver from a Macintosh® computer
- 50Printing Watermarks from a Windows PC