FAQs & Troubleshooting
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181 Results
- 1Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Jam Rear
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Jam 2-sided
- 6Replace Drum
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9Jam Inside
- 10The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 11Enable the Brother machine's network interface.
- 12Load paper in the paper tray
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Adjust color settings by using the custom setting in the printer driver
- 17Replace Belt unit
- 18Jam Tray 1
- 19Replace Toner
- 20Turn the Toner Save Mode on or off.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Add your Brother machine with AirPrint (macOS)
- 23Jam Manual Feed
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25What is Brother iPrint&Scan?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27What is AirPrint?
- 28Print both sides of paper or a booklet automatically
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32What is the recommended paper?
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Print on envelopes, labels or thick paper from the Manual feed slot
- 37Can I print from or scan to Android™ Smartphone?
- 38Replace PF Kit xx
- 39Replace Fuser
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Discover the MAC address of the Brother network card
- 43Change the printer driver settings (Windows/macOS)
- 44Cartridge Error
- 45No Toner
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Size Mismatch
- 48Calibrate or Calibration Failed or Calibration.
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 50Cover is Open