FAQs & Troubleshooting
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209 Results
- 1The printer status is Offline or Paused.
- 2What is Brother iPrint&Scan?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Cannot print after a Windows 10 update (June 2020)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Print on plain paper or bond paper from the Manual feed slot
- 14Delete print jobs from the print queue.
- 15Turn the Toner Save Mode on or off.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 18Carry out calibration to improve the color density
- 19What can happen if the wrong paper is used in your machine.
- 20What kind of memory can I use?
- 21WT Box End Soon
- 22Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 23Install extra memory
- 24Print the Network Configuration List
- 25Protect your Brother machine against unauthorised access over the network
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Jam Inside
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30What is the recommended paper?
- 31Adjust color settings by using the custom setting in the printer driver
- 32I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 33Wrinkle
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 37Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 38What kind of paper can I use?
- 39Disable the APIPA protocol
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43No Waste Toner
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Replace WT (waste toner) Box
- 48The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?