FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3The printer status is Offline or Paused.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Turn the Toner Save Mode on or off.
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Print on plain paper or bond paper from the Manual feed slot
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Change the printer driver settings (Windows/macOS)
- 18Print on envelopes, labels or thick paper from the Manual feed slot
- 19Delete print jobs from the print queue.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23No Waste Toner
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26WT Box End Soon
- 27I cannot connect to the print server using my web browser. What should I do?
- 28Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 29What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 30Adjust color settings by using the custom setting in the printer driver
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Carry out calibration to improve the color density
- 36The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 37How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 38The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 39What kind of paper can I use?
- 40What is the recommended paper?
- 41Install extra memory
- 42Print on both sides of the paper.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 45Belt End Soon
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 48Jam Inside
- 49Jam Tray 1
- 50The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).