FAQs & Troubleshooting
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162 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Print on plain paper or bond paper from the Manual feed slot
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Adjust color settings by using the custom setting in the printer driver
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Turn the Toner Save Mode on or off.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Drum Error (Drum!)
- 11The color of printouts are not what I expected.
- 12Delete print jobs from the print queue.
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the printer driver settings (Windows/macOS)
- 15The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 16Jam Tray 1
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How to identify your Operating System (OS).
- 19Print on envelopes, labels or thick paper from the Manual feed slot
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What can happen if the wrong paper is used in your machine.
- 24What is the recommended paper?
- 25Install extra memory
- 26Print a Test page
- 27Can I use AirPrint with my Brother machine?
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30No Waste Toner
- 31The printer prints unexpectedly or it prints garbage data.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33What is the printable area per page?
- 34Can I print on transparencies e.g. for overhead projectors?
- 35I'm having a problem with the print quality. How can I resolve it?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Jam Inside
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I cannot print from my computer via USB.
- 40I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 41Belt End Soon
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 43Drums End Soon/ Drum End Soon(X)
- 44What kind of memory can I use?
- 45Can I print from DOS applications? What printer driver emulation can be used?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48Uninstall the printer drivers (For Windows)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Protect your Brother machine against unauthorised access over the network