FAQs & Troubleshooting
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161 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Adjust color settings by using the custom setting in the printer driver
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Turn the Toner Save Mode on or off.
- 5Print a Test page
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9No Paper
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Delete print jobs from the print queue.
- 12What can happen if the wrong paper is used in your machine.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Print on plain paper or bond paper from the Manual feed slot
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 17The color of printouts are not what I expected.
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19Jam Tray 1
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Carry out calibration to improve the color density
- 22The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 23The printer prints unexpectedly or it prints garbage data.
- 24Replace Belt unit
- 25Protect your Brother machine against unauthorised access over the network
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 27I'm having a problem with the print quality. How can I resolve it?
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Change the printer driver settings (Windows/macOS)
- 33WT Box End Soon
- 34Check the IP addresses of your PC and the Brother machine
- 35Clean the paper pick-up roller
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Jam Rear
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Jam Inside
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43How do I adjust the print position of each color?
- 44Verify the Brother machine connected to the Wired Network (For Windows)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Cannot print after a Windows 10 update (June 2020)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Can I use AirPrint with my Brother machine?
- 50Can I print from or scan to Android™ Smartphone?