FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What driver package format is supported by my Linux distribution?
- 13Printouts have wrinkles or creases.
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16Printer does not recognize the HDD/Compact Flash.
- 17The printer status is Offline or Paused.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21JAM INSIDE (inside the printer)
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23Printouts have a curl or wave.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25The printed letters are slanted, positioned incorrectly.
- 26Delete print jobs from the print queue.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28What kind of paper can I use?
- 29How do I install additional memory? (DIMM)
- 30The paper is skewed when it's printed.
- 31JAM MAILBOX (inside the Mailbox unit)
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 33Cannot print after a Windows 10 update (June 2020)
- 34How to identify your Operating System (OS).
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36What kind of envelopes should I avoid?
- 37What is 'Secure Printing' and how do I use it? (for Windows users)
- 38How to setup the Printer RAMDISK.
- 39The printer paper jams or paper is output at the rear of the printer.
- 40How do I install the CompactFlash Card?
- 41What is the BRAdmin Professional software used for?
- 42Can I print from or scan to Android™ Smartphone?
- 43How do I install the Optional Network Board?(Nc-4100h)
- 44What kind of memory can I use?
- 45Can I print using the IPP protocol on Windows XP?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I clean the inside of the printer?
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I cannot print from my computer via USB.