FAQs & Troubleshooting
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189 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3JAM TRAY 1
- 4JAM REAR
- 5REPLACE DRUM
- 6REPLACE TONER
- 7What can happen if the wrong paper is used in your machine.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9What is Brother iPrint&Scan?
- 10MEMORY FULL
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12What kind of paper can I use?
- 13SERVICE CALL
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16MANUAL FEED
- 17The printer prints unexpectedly or it prints garbage data.
- 18What is a "Generic PCL Driver"?
- 19How do I print a Test page?
- 20What do the LED indications mean?
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23NO PAPER T1
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25JAM DUPLEX
- 26What is the recommended paper?
- 27Verify the Brother machine connected to the Wired Network (For Windows)
- 28Delete print jobs from the print queue.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31FUSER ERROR
- 32Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 33DRUM END SOON
- 34Can I print from DOS applications?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Reset the print server to the default factory settings.
- 40Protect your Brother machine against unauthorised access over the network
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 44FRONT COVER OPEN or FUSER COVER OPEN
- 45Wrinkles or creases
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50What is the printable area per page?