FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2JAM TRAY 1
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4What kind of paper can I use?
- 5What is the recommended paper?
- 6Change the printer driver settings (Windows/macOS)
- 7JAM REAR
- 8JAM INSIDE
- 9REPLACE TONER
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15JAM DUPLEX
- 16REPLACE DRUM
- 17DUPLEX DISABLED
- 18Can I print from DOS applications? What printer driver emulation can be used?
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20What is Toner Continue Mode?
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24Print on labels and envelopes from the manual feed slot.
- 25In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29"Offline" appears on the Status Monitor.
- 30How to identify your Operating System (OS).
- 31Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33MANUAL FEED
- 34TONER LOW
- 35MEMORY FULL
- 36DRUM END SOON
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Delete print jobs from the print queue.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I use AirPrint with my Brother machine?
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I cannot print from my computer via USB.
- 48FUSER ERROR
- 49DRUM STOP
- 50Curled