FAQs & Troubleshooting
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148 Results
- 1What driver package format is supported by my Linux distribution?
- 2JAM REAR
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5JAM TRAY 1
- 6REPLACE TONER
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10JAM DUPLEX
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Change the printer driver settings (Windows/macOS)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18How to identify your Operating System (OS).
- 19JAM INSIDE
- 20REPLACE DRUM
- 21The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 22Wrinkles or creases
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Turn the Toner Save Mode on or off.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28CARTRIDGE ERROR
- 29NO PAPER T1
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32DUPLEX DISABLED
- 33Curled
- 34DRUM ERROR
- 35Curl or wavy
- 36Envelope creases
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39DRUM STOP
- 40Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 41Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 42TONER LOW
- 43PRINT OVERRUN
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45What is the printable area per page?
- 46What is the recommended paper?
- 47Print on labels and envelopes from the manual feed slot.
- 48Page skewed
- 49I cannot print from my computer via USB.
- 50Clean the Drum Unit.