FAQs & Troubleshooting
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196 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 4Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 5The printer status is Offline or Paused.
- 6The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 7Reset the print server to the default factory settings
- 8What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 9'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 10How can I activate/deactivate the Toner Save Mode?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 13What kind of paper can I use?
- 14Print the Network Configuration List.
- 15What driver package format is supported by my Linux distribution?
- 16Protect your Brother machine against unauthorised access over the network
- 17The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 18Replace the toner cartridge
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can the network printer be setup both wired and wireless at the same time?
- 21What is the recommended paper?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28The paper is skewed when it's printed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30Printouts have a curl or wave.
- 31The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 32Delete print jobs from the print queue.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Use the Universal Printer Driver for PCL
- 35Discover the MAC address of the Brother network card
- 36Can I print from or scan to Android™ Smartphone?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 39The printer prints unexpectedly or it prints garbage.
- 40I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44It takes a long time for the printer to print out the first page.
- 45What can happen if the wrong paper is used in your machine.
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48What is the printable area per page?
- 49Print on both sides of the paper.
- 50What do the LED indications mean?