FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11How to identify your Operating System (OS).
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 14The printer prints unexpectedly or it prints garbage.
- 15Protect your Brother machine against unauthorised access over the network
- 16What driver package format is supported by my Linux distribution?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Use the Universal Printer Driver for PCL
- 19Change the printer driver settings (Windows/macOS)
- 20How can I change the printer settings?
- 21Replace the drum unit.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 26Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28How can I activate/deactivate the Toner Save Mode?
- 29The printed letters are slanted, positioned incorrectly.
- 30Replace the toner cartridge
- 31Delete print jobs from the print queue.
- 32What kind of paper can I use?
- 33Printouts have wrinkles or creases.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Verify the Brother machine connected to the Wired Network (For Windows)
- 36The paper is skewed when it's printed.
- 37I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 38Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 39What can happen if the wrong paper is used in your machine.
- 40What are the expected yields of the consumables?
- 41What is the recommended paper?
- 42How do I print envelopes from the manual feed slot in Windows applications?
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Can I print from DOS applications?
- 45Print on both sides of the paper.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Cannot print after a Windows 10 update (June 2020)
- 48I am using Windows. When I print a document, the printed page is blank. What should I do?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?