FAQs & Troubleshooting
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165 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7Change the printer driver settings (Windows/macOS)
- 8How can I activate/deactivate the Toner Save Mode?
- 9Delete print jobs from the print queue.
- 10Protect your Brother machine against unauthorised access over the network
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15How can I change the printer settings?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Cannot print after a Windows 10 update (June 2020)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Replace the drum unit.
- 23What is the printable area per page?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 27Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29What kind of paper can I use?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What can happen if the wrong paper is used in your machine.
- 32What are the expected yields of the consumables?
- 33What is the recommended paper?
- 34Pre-Required Procedures (Linux)
- 35The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 36I cannot print over a network using the XML Paper Specification Printer Driver.
- 37What do the LED indications mean?
- 38How do I print envelopes from the manual feed slot in Windows applications?
- 39What driver package format is supported by my Linux distribution?
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42My Printer starts warming up in Sleep mode. What can I do?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46White spots appear in areas of dense black printing.
- 47To install the printer driver easily using a tool. (Linux)
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)