FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4Delete print jobs from the print queue.
- 5Change the printer driver settings (Windows/macOS)
- 6What kind of paper can I use?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11What is the recommended paper?
- 12The printer prints unexpectedly or it prints garbage.
- 13How can I change the printer settings?
- 14Replace the toner cartridge
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 16What can happen if the wrong paper is used in your machine.
- 17I am using Windows. When I print a document, the printed page is blank. What should I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19What is the printable area per page?
- 20How can I activate/deactivate the Toner Save Mode?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Can I print from or scan to Android™ Smartphone?
- 23The paper is skewed when it's printed.
- 24"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 25The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 26The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 27The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 28Printouts have a curl or wave.
- 29Printouts have wrinkles or creases.
- 30What are the expected yields of the consumables?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33How to identify your Operating System (OS).
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 36What do the LED indications mean?
- 37The printed letters are slanted, positioned incorrectly.
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41Black toner marks appear across the page.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Output sheets are completely black.
- 44Replace the drum unit.
- 45Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Drum Life End Soon
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50How do I clear paper jams?