FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 4JAM TRAY 1
- 5REPLACE TONER
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7JAM INSIDE
- 8What is Brother iPrint&Scan?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10JAM REAR
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The printer status is Offline or Paused.
- 13NO PAPER T1
- 14REPLACE DRUM
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What driver package format is supported by my Linux distribution?
- 24"Offline" appears on the Status Monitor.
- 25Delete print jobs from the print queue.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 32Print on labels and envelopes from the manual feed slot.
- 33Cannot print after a Windows 10 update (June 2020)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Can I use AirPrint with my Brother machine?
- 36The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38What is the recommended paper?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42What is Toner Continue Mode?
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44CARTRIDGE ERROR
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 47MEMORY FULL
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Envelope creases
- 50Wrinkles or creases