FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2REPLACE DRUM
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4REPLACE TONER
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Delete print jobs from the print queue.
- 8What is the recommended paper?
- 9Turn the Toner Save Mode on or off.
- 10The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 11MANUAL FEED
- 12DRUM ERROR
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What is Toner Continue Mode?
- 15Change the printer driver settings (Windows/macOS)
- 16FUSER ERROR
- 17DRUM STOP
- 18JAM INSIDE
- 19What driver package format is supported by my Linux distribution?
- 20Can I use AirPrint with my Brother machine?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22CARTRIDGE ERROR
- 23The printer status is Offline or Paused.
- 24SIZE ERROR DX
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26JAM TRAY 1
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30Can I print from or scan to Android™ Smartphone?
- 31NO TONER
- 32PRINT OVERRUN
- 33Wrinkles or creases
- 34Print on labels and envelopes from the manual feed slot.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36TONER ENDED
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 39MEMORY FULL
- 40What kind of paper can I use?
- 41Envelope creases
- 42SERVICE CALL
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Page skewed
- 45In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46How to identify your Operating System (OS).
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48NO PAPER T1
- 49FRONT COVER OPEN or FUSER COVER OPEN
- 50TONER LOW