FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2REPLACE DRUM
- 3NO PAPER T1
- 4JAM TRAY 1
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6The printer prints unexpectedly or it prints garbage data.
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Change the printer driver settings (Windows/macOS)
- 9FUSER ERROR
- 10SERVICE CALL
- 11DRUM ERROR
- 12MEMORY FULL
- 13REPLACE TONER
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15DRUM STOP
- 16SIZE ERROR DX
- 17NO TONER
- 18DRUM END SOON
- 19JAM REAR
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23CARTRIDGE ERROR
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25JAM INSIDE
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Delete print jobs from the print queue.
- 28TONER ENDED
- 29FRONT COVER OPEN or FUSER COVER OPEN
- 30What kind of paper can I use?
- 31What is the recommended paper?
- 32Page skewed
- 33Can I use AirPrint with my Brother machine?
- 34Turn the Toner Save Mode on or off.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The printer status is Offline or Paused.
- 37MANUAL FEED
- 38Curled
- 39PRINT OVERRUN
- 40Curl or wavy
- 41What is the printable area per page?
- 42Ghost
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Open the Control Panel (For Windows)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?