FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4Does NC-2200w work with Windows Vista?
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 8What is the recommended paper?
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10What driver package format is supported by my Linux distribution?
- 11Printouts have a curl or wave.
- 12Protect your Brother machine against unauthorised access over the network
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15What kind of paper can I use?
- 16What can happen if the wrong paper is used in your machine.
- 17Print the Network Configuration List.
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How do I factory reset the print server?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Can I print from or scan to Android™ Smartphone?
- 27I cannot print from my computer via USB.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30Printouts have wrinkles or creases.
- 31Can I print using the IPP protocol on Windows XP?
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37Can I print from DOS applications?
- 38How can I activate/deactivate the Toner Save Mode?
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The paper is skewed when it's printed.
- 44The printer prints unexpectedly or it prints garbage.
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46What is the printable area per page?
- 47How do I change the print server password?
- 48How do I disable the APIPA protocol?
- 49How do I clear paper jams?
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)