FAQs & Troubleshooting
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89 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The printer status is Offline or Paused.
- 4The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 5Delete print jobs from the print queue.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Change the printer driver settings (Windows/macOS)
- 9The paper is skewed when it's printed.
- 10What kind of paper can I use?
- 11How to identify your Operating System (OS).
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13Can I print from or scan to Android™ Smartphone?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 17The printed letters are slanted, positioned incorrectly.
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20Printouts have wrinkles or creases.
- 21What can happen if the wrong paper is used in your machine.
- 22What is the recommended paper?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26Printouts have a curl or wave.
- 27What is the printable area per page?
- 28Replace the drum unit.
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30Windows 10 Support Information
- 31Check the firmware version.
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33Drum Life End Soon
- 34The printer prints unexpectedly or it prints garbage.
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36What do the LED indications mean?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38How can I activate/deactivate the Toner Save Mode?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Windows 7 Support Information
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Replace the toner cartridge
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47White spots appear in areas of dense black printing.
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49I cannot print from my computer via USB.
- 50The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.