FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of paper can I use?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5Does NC-2200w work with Windows Vista?
- 6Change the printer driver settings (Windows/macOS)
- 7The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11What can happen if the wrong paper is used in your machine.
- 12The printer status is Offline or Paused.
- 13The paper is skewed when it's printed.
- 14The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How to identify your Operating System (OS).
- 18Printouts have wrinkles or creases.
- 19What is the recommended paper?
- 20The printed letters are slanted, positioned incorrectly.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23How can I change the printer settings?
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer prints unexpectedly or it prints garbage.
- 27How can I activate/deactivate the Toner Save Mode?
- 28How do I reprint the last print job?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30What is the printable area per page?
- 31White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 32How do I cancel print jobs using the printer control panel?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34My Brother machine misfeeds paper.
- 35How can I clean the corona wire of the drum unit?
- 36Replace the drum unit.
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Can I print from or scan to Android™ Smartphone?
- 40"No response" error message appears, when updating the firmware. What should I do?
- 41Drum Life End Soon
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43What are the expected yields of the consumables?
- 44How do I print envelopes from the manual feed slot in Windows® applications?
- 45Delete print jobs from the print queue.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47What do the LED indications mean?
- 48White spots appear in areas of dense black printing.
- 49Windows 10 Support Information
- 50Check the firmware version.