FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The printer status is Offline or Paused.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Change the printer driver settings (Windows/macOS)
- 8The machine does not print anything.
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12What kind of paper can I use?
- 13JAM TRAY 1
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16How to identify your Operating System (OS).
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19What is Status Monitor and how can I turn it on/off?
- 20JAM TRAY 2
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22How do I install additional memory? (DIMM)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25What kind of USB cable should I use?
- 26Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27What can happen if the wrong paper is used in your machine.
- 28How do I install the Lower Tray Unit? (LT-500)
- 29What is the Network Shared printing?
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31What kind of paper should I avoid?
- 32What is the protocol specification of the NC-4100h Type 2 print server?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 36The printed letters are slanted, positioned incorrectly.
- 37I cannot print from my computer via USB.
- 38Windows 7 Support Information
- 39Functions supported in the Windows 7 built-in drivers
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 42What kind of memory can I use?
- 43Can I print using the IPP protocol on Windows XP?
- 44What is the BRAdmin Professional software used for?
- 45Print on both sides of the paper(2-sided/Duplex Printing).
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Print command (cupswrapper) (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50I updated the Web BRAdmin and cannot enable the logging function.