FAQs & Troubleshooting
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- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2Use the "Booklet Printing" feature.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The machine does not print anything.
- 5Print on both sides of the paper(2-sided/Duplex Printing).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Delete print jobs from the print queue.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11I cannot print from Mac OS X.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13What driver package format is supported by my Linux distribution?
- 14How to identify your Operating System (OS).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20Cannot print after a Windows 10 update (June 2020)
- 21The paper is skewed when it's printed.
- 22What kind of paper should I avoid?
- 23What kind of envelopes should I avoid?
- 24The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 25What is Status Monitor and how can I turn it on/off?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27What kind of memory can I use?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I cannot print from my computer via USB.
- 30The printer status is Offline or Paused.
- 31Functions supported in the Windows 7 built-in drivers
- 32How do I install the Optional Network Board?(Nc-4100h)
- 33The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 34What kind of paper can I use?
- 35Printouts have a curl or wave.
- 36Printouts have wrinkles or creases.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38How do I install the Lower Tray Unit? (LT-500)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Windows 10 Support Information
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Can I print from or scan to Android™ Smartphone?
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45I printed documents using the "Booklet printing" option. However, the margins and layout of the document does not look as it should. What can I do?
- 46JAM DUPLEX
- 47What kind of USB cable should I use?
- 48PAPER JAM
- 49JAM INSIDE
- 50JAM TRAY 2