FAQs & Troubleshooting
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198 Results
- 1I cannot print from the MP Tray. Why?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Delete print jobs from the print queue.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Change the printer driver settings (Windows/macOS)
- 9I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11JAM MP TRAY
- 12The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15How do I install the Optional Network Board?(Nc-4100h)
- 16I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 17Can I print using the IPP protocol on Windows XP?
- 18The printed letters are slanted, positioned incorrectly.
- 19What kind of labels and transparencies can I use?
- 20What kind of paper should I avoid?
- 21PAPER JAM
- 22What is the printable area per page?
- 23How do I install additional memory? (DIMM)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Functions supported in the Windows 7 built-in drivers
- 26What kind of envelopes should I avoid?
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Can I print from DOS applications?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I print from or scan to Android™ Smartphone?
- 32I cannot print from my computer via USB.
- 33The paper is skewed when it's printed.
- 34What is the protocol specification of the NC-4100h Type 2 print server?
- 35The printer prints unexpectedly or it prints garbage.
- 36I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39How do I install the Lower Tray Unit? (LT-500)
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43What is the Network Shared printing?
- 44How to Wake-up the printer.
- 45Can my printer work on a SAP system?
- 46How do I factory reset the print server?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.