FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3Can I print from DOS applications?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How do I perform a factory reset?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9How can I change the IP address using the ARP and PING commands?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11What driver package format is supported by my Linux distribution?
- 12Change the printer driver settings (Windows/macOS)
- 13Using the PING command to troubleshoot problems.
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I monitor the status of the printer?
- 20Printouts have wrinkles or creases.
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 25I cannot print from Mac OS X.
- 26The printer prints unexpectedly or it prints garbage.
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How do I install additional memory?
- 30The printed letters are slanted, positioned incorrectly.
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Windows 10 Support Information
- 34Delete print jobs from the print queue.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I cannot print from my computer via USB.
- 37The printer status is Offline or Paused.
- 38Does NC-2200w work with Windows Vista?
- 39What is the BROWNIE software?
- 40How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 41Where do I find a Parallel or USB interface cable?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44Printouts have a curl or wave.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 48How do I display the Quick Print Setup as a Toolbar?
- 49What is a file server based network and do Brother printers work in that type of environment?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)