FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of USB cable should I use?
- 3The machine does not print anything.
- 4Does NC-2200w work with Windows Vista?
- 5How do I perform a factory reset?
- 6How to identify your Operating System (OS).
- 7Change the printer driver settings (Windows/macOS)
- 8Delete print jobs from the print queue.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Functions supported in the Windows 7 built-in drivers
- 11How do I monitor the status of the printer?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15How can I change the IP address?
- 16Can I print from DOS applications?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18Printouts have wrinkles or creases.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 23What kind of paper can I use?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25What kind of paper should I avoid?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31What is the BROWNIE software?
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34The printer status is Offline or Paused.
- 35Using the PING command to troubleshoot problems.
- 36I cannot print from Mac OS X.
- 37Where do I find a Parallel or USB interface cable?
- 38Printouts have a curl or wave.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What can happen if the wrong paper is used in your machine.
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 42Uninstall the printer drivers (For Windows)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Uninstall printer drivers (Linux)
- 46Open the Control Panel (For Windows)
- 47The printer prints unexpectedly or it prints garbage.
- 48Large characters are printed incorrectly. (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I cannot print from my computer via USB.