FAQs & Troubleshooting
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164 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Change the printer driver settings (Windows/macOS)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The machine does not print anything.
- 7What driver package format is supported by my Linux distribution?
- 8Cannot print after a Windows 10 update (June 2020)
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10What kind of memory can I use?
- 11Can I print from DOS applications?
- 12Print on envelopes.
- 13The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21Can I print from or scan to Android™ Smartphone?
- 22Functions supported in the Windows 7 built-in drivers
- 23What kind of USB cable should I use?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Can I print using the IPP protocol on Windows XP?
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot print from my computer via network. (For Windows)
- 31The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 32What is a "Generic PCL Driver"?
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34I cannot print from my computer via network. (For Macintosh)
- 35Windows 10 Support Information
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is the Network Shared printing?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41What kind of envelopes should I avoid?
- 42I cannot print from Mac OS X.
- 43What kind of paper can I use?
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46How do I install additional memory?
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I cannot print from my computer via USB.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.