FAQs & Troubleshooting
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156 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Delete print jobs from the print queue.
- 6The printer status is Offline or Paused.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11Can I print from DOS applications?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Change the printer driver settings (Windows/macOS)
- 14The machine does not print anything.
- 15What kind of memory can I use?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Functions supported in the Windows 7 built-in drivers
- 18Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 19What kind of paper can I use?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22How do I perform a factory reset?
- 23What kind of paper should I avoid?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot print from Mac OS X.
- 29What kind of USB cable should I use?
- 30How do I install additional memory?
- 31How to identify your Operating System (OS).
- 32The printer prints unexpectedly or it prints garbage.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34Print on envelopes.
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print from my computer via network. (For Windows)
- 38The paper is skewed when it's printed.
- 39Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 40What can happen if the wrong paper is used in your machine.
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 43The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50All print jobs are aborted and nothing is printed. (Linux)