FAQs & Troubleshooting
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90 Results
- 1Replace Drum
- 2Jam Tray
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to Android™ Smartphone?
- 5No Drum
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Replace Toner
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer is not printing or prints unexpectedly.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14How to identify your Operating System (OS).
- 15What do the LED indications mean?
- 16"Offline" appears on the Status Monitor.
- 17Open the Control Panel (For Windows)
- 18Heater Error or Self-Diagnostic
- 19Toner Ended
- 20Cooling Down
- 21Out of Memory
- 22Jam Inside
- 23What is the difference between the toner cartridge and the drum unit?
- 24When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27Can I use AirPrint with my Brother machine?
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Change the printer driver settings (Windows/macOS)
- 30Print Unable or Print Unable XX
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What is the recommended paper?
- 33Turn the Toner Save Mode on or off.
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 38Uninstall the Brother Software and Drivers (Windows)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Uninstall printer drivers (Linux)
- 43Windows 10 Support Information
- 44I cannot view the HTML format manual (web manual).
- 45The top cover of my Brother machine becomes hot.
- 46The Error LED is still on or flashing after I replace the drum unit with a new one.
- 47What is Toner Continue Mode?
- 48I cannot print from my computer via USB.
- 49Cartridge Error
- 50No Toner