FAQs & Troubleshooting
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88 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Jam Inside
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Drum
- 7Delete print jobs from the print queue.
- 8The printer is not printing or prints unexpectedly.
- 9Turn the Toner Save Mode on or off.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Heater Error or Self-Diagnostic
- 13The printer status is Offline or Paused.
- 14What driver package format is supported by my Linux distribution?
- 15What is Toner Continue Mode?
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18Drum End Soon
- 19What is the recommended paper?
- 20I want to print using CUPS while keeping SELinux enabled. (Linux)
- 21"Offline" appears on the Status Monitor.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Jam Tray
- 25Replace Toner
- 26A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 27Windows 10 Support Information
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29I cannot print from my computer via USB.
- 30No Drum
- 31Out of Memory
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33Print command (cupswrapper) (Linux)
- 34When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37Uninstall printer drivers (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39The Error LED is still on or flashing after I replace the drum unit with a new one.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41No Paper
- 42Wrong Paper Type
- 43Cover is Open
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Open the Control Panel (For Windows)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?