FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Drum
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5What is Toner Continue Mode?
- 6Change the printer driver settings (Windows/macOS)
- 7Turn the Toner Save Mode on or off.
- 8Delete print jobs from the print queue.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Jam Inside
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The printer status is Offline or Paused.
- 14Toner Low
- 15Out of Memory
- 16Cover is Open
- 17Jam Tray
- 18What do the LED indications mean?
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20I cannot print from my computer via USB.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The Error LED is still on or flashing after I replace the drum unit with a new one.
- 23Windows 10 Support Information
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25How to identify your Operating System (OS).
- 26Cartridge Error
- 27Clean the Drum Unit.
- 28Drum End Soon
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Uninstall the drivers. (macOS 13 or greater)
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What driver package format is supported by my Linux distribution?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37"Offline" appears on the Status Monitor.
- 38What is the recommended paper?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Open the Control Panel (For Windows)
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 43Open the Status Monitor
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46Print Unable or Print Unable XX
- 47No Toner
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49Drum !
- 50Cooling Down