FAQs & Troubleshooting
![]() |
Popular |
235 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Fabric puckers
- 3How do I adjust the presser foot pressure?
- 4Combination of fabric, thread and needle
- 5The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 6The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 7How do I hoop the fabric in the embroidery frame?
- 8Using the embroidery needle plate cover
- 9The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 10Tips for sewing thin fabrics
- 11How do I Play the Tutorial Video?
- 12How to adjust the thread tension
- 13Upper thread breaks.
- 14Tips for sewing thick fabrics
- 15High-pitched sound while sewing
- 16Basic procedure to sew stitches
- 17How do I Play the MPEG-4 (MP4) Videos?
- 18How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 19Installing / replacing a battery in the dual purpose stylus
- 20How to Create a Pattern with Illustration Scan. [My Design Center]
- 21Introducing Brother My Stitch Monitor application
- 22The App shows the message "No Supported Machines Found".
- 23About the threads and the bobbin case when embroidering
- 24The fabric feeds in the opposite direction.
- 25How do I adjust thread tension for embroidering?
- 26How to use the Blind Stitch Foot. (Optional accessory : SA133 / F017N, SA134 / F018N) [Video instructions]
- 27How to Use the My Connection Function [Video]
- 28Introducing Brother My Design Snap application
- 29The monitoring app on the smart device receives the notification items I do not need.
- 30"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 31How do I clean the race?
- 32The embroidery data does not be recognized with the embroidery machine.
- 33How to attach the scanning frame. [My Design Center]
- 34Cannot thread the needle.
- 35The needle contacts the needle plate.
- 36The handwheel feels sluggish when it is turned.
- 37How do I Align the Embroidering Position (Using the Built-In Camera)?
- 38How do I calibrate the setting of the camera needle position?
- 39How do I confirm the machine number for my machine.
- 40"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 41How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 42How do I retrieve the patterns from the machine’s memory?
- 43What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 44How to Change Embroidering Order (My Connection) [Video]
- 45Machine does not start to sew.
- 46Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 47How to find the security information (SSID and network key) for your home network
- 48Stitches are skipped
- 49Fabric does not feed through the machine.
- 50Stitch pattern does not turn out