FAQs & Troubleshooting
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- 1The App shows the message "No Supported Machines Found".
- 2"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 3How to embroider an appliqué pattern [Video instructions]
- 4The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 5How do I Play the Tutorial Video?
- 6How do I attach the Embroidery foot “W+” with LED pointer or “W”?
- 7Using the embroidery needle plate cover
- 8Data cannot be saved to a USB flash drive
- 9The pattern transferred from the Artspira app does not appear on the screen of the machine
- 10The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 11Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 12How do I adjust thread tension for embroidering?
- 13How do I hoop the fabric in the embroidery frame?
- 14How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 15How do I change the font type in the embroidery pattern?
- 16Data cannot be saved to the machine
- 17What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 18The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 19Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 20Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 21Bobbin thread does not wind neatly on the bobbin.
- 22Stitches are skipped
- 23M5622201 appears on the Artspira app screen.
- 24How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 25How to use the Multi-purpose Screwdriver.
- 26How do I thread my machine ?
- 27Data cannot be transferred even though the machine number has been input. (M5622201)
- 28Introducing Brother My Design Snap application
- 29Introducing Brother My Stitch Monitor application
- 30List of Error messages for My Design Snap
- 31The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 32The App shows the message "The embroidery frame cannot be detected."
- 33How do I get a lens calibration sheet?
- 34The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 35"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 36How do I save an embroidery pattern to a USB flash drive?
- 37Bobbin thread breaks
- 38Fabric puckers
- 39"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 40How do I Play the MPEG-4 (MP4) Videos?
- 41How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 42How do I retrieve the embroidery pattern from the machine’s memory?
- 43"Set the clock." message appears on the LCD. What does it mean?
- 44How do I wind the bobbin?
- 45"This USB media is incompatible." message appears on the LCD. What does it mean?
- 46"This editing function cannot be used when the pattern is out of the red outline. Use this function after moving the pattern." message appears on the LCD. What does it mean?
- 47Embroidery
- 48After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 49Introducing the Brother Artspira application
- 50How to Change Embroidering Order (My Connection) [Video]