FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I Play the MPEG-4 (MP4) Videos?
- 3How to use the Multi-purpose Screwdriver.
- 4Using the embroidery needle plate cover
- 5The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 6How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 9How do I adjust thread tension for embroidering?
- 10How do I Play the Tutorial Video?
- 11How do I hoop the fabric in the embroidery frame?
- 12How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 13How to embroider an appliqué pattern [Video instructions]
- 14Data cannot be saved to a USB flash drive
- 15The App shows the message "No Supported Machines Found".
- 16Where do I put the oil in my machine?
- 17The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 18How do I clean the race?
- 19"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 20How do I retrieve the embroidery pattern from the machine’s memory?
- 21Data cannot be saved to the machine
- 22The App shows the message "The embroidery frame cannot be detected."
- 23The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 24"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 25Embroidery pattern does not sew out correctly.
- 26Data cannot be transferred even though the machine number has been input. (M5622201)
- 27About the threads and the bobbin case when embroidering
- 28Fabric puckers
- 29How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 30How do I change the font type in the embroidery pattern?
- 31The pattern transferred from the Artspira app does not appear on the screen of the machine
- 32What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 33Bobbin thread does not wind neatly on the bobbin.
- 34Bobbin thread breaks
- 35The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 36Loops appear on the surface of the fabric when embroidering
- 37Embroidery unit does not operate.
- 38Stitches are skipped
- 39Embroidery
- 40How to stop "Send usage information to help improve Brother products and services"
- 41M5541001 appears on the Artspira app screen.
- 42The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 43The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 44How do I thread my machine ?
- 45What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 46List of Error messages for My Design Snap
- 47Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 48The App shows the message "The calibration sheet cannot be detected."
- 49How do I get a lens calibration sheet?
- 50"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?