FAQs & Troubleshooting
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173 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load legal size paper in the paper tray?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4How do I clean white or black spots on printed documents?
- 5Pre-Required Procedures (Linux)
- 6Change the printer driver settings (Windows/macOS)
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8Delete print jobs from the print queue.
- 9What are the recommended specifications for the paper I should use on my product?
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11How can I change the print resolution?
- 12Printing on thick paper or transparencies.
- 13What is Distinctive Ring and how do I program it?
- 14What can happen if the wrong paper is used in your machine.
- 15Why doesn't the machine answer when receiving a call?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17How to identify your Operating System (OS).
- 18How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 19How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 21How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 22Can I reduce the size of a received fax on this machine?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28"Paper Jam Inside" error appears on the LCD. What should I do?
- 29Can I confirm that the FAX was sent correctly?
- 30My FAX/MFC will not Dial. Why?
- 31Can I print from or scan to Android™ Smartphone?
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Can I set my Brother machine to forward the faxes I receive to another location?
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How can I improve poor print quality ?
- 38How do I clean the corona wire?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Stop my Brother machine from automatically redialing a busy number.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Windows 7 Support Information
- 49My Brother machine misfeeds paper.
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?