FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 3Change the printer driver settings (Windows/macOS)
- 4How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 5What driver package format is supported by my Linux distribution?
- 6How do I load legal size paper in the paper tray?
- 7How do I clean white or black spots on printed documents?
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12The printer status is Offline or Paused.
- 13The paper is skewed when it's printed.
- 14How can I improve poor print quality ?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 19Pre-Required Procedures (Linux)
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21How can I change the print resolution?
- 22What are the recommended specifications for the paper I should use on my product?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24Can I reduce the size of a received fax on this machine?
- 25"Offline" appears on the Status Monitor.
- 26How to identify your Operating System (OS).
- 27Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 28"Paper Jam Inside" error appears on the LCD. What should I do?
- 29"Paper Jam Rear" error appears on the LCD. What should I do?
- 30"Paper Jam Tray" error appears on the LCD. What should I do?
- 31Document Jam
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35Why doesn't the machine answer when receiving a call?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Do I need a telephone line to send and receive faxes with my Brother machine?
- 39How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Stop my Brother machine from automatically redialing a busy number.
- 45I cannot print from my computer via USB.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47Windows 7 Support Information
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49My Brother machine misfeeds paper.
- 50How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)