FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3What can happen if the wrong paper is used in your machine.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 6Change or delete an existing One Touch or Speed Dial number.
- 7I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 8What is Distinctive Ring and how do I program it?
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12Functions supported in the Windows 7 built-in drivers
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Why doesn't the machine answer when receiving a call?
- 17What driver package format is supported by my Linux distribution?
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23Can I reduce the size of a received fax on this machine?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Pre-Required Procedures (Linux)
- 26Can I confirm that the FAX was sent correctly?
- 27Verify if the Brother machine has a dial tone
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30The paper is skewed when it's printed.
- 31I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 32Open the Control Panel (For Windows)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35How can I clear the "PAPER JAM" error message?
- 36The machine does not print anything.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I program the date and time?
- 39How do I clean the Scanner to improve the copy or fax quality?
- 40All print jobs are aborted and nothing is printed. (Linux)
- 41What is the difference between the toner cartridge and the drum unit?
- 42Uninstall printer drivers (Linux)
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Why doesn't my Brother machine have a dial tone?
- 45Vertical streaks appear in my copies.
- 46Cannot print after a Windows 10 update (June 2020)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?