FAQs & Troubleshooting
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193 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5Print on envelopes, labels, or thick paper from the manual feed slot.
- 6How do I know which receive mode to select?
- 7Stop my Brother machine from automatically redialing a busy number.
- 8Load legal size paper in the paper tray.
- 9Can I use voice mail on the same line as my Brother machine?
- 10JAM TRAY
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12Replace Drum
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14TONER ENDED
- 15Wrinkles or creases
- 16White lines across the page
- 17Hollow print
- 18All black
- 19Manual Feed
- 20Why doesn't the machine answer when receiving a call?
- 21What is the recommended paper?
- 22Can I use AirPrint with my Brother machine?
- 23How to identify your Operating System (OS).
- 24Unable to Scan / Scan Unable
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Cover is Open
- 28Curled
- 29What kind of paper can I use?
- 30Jam Inside
- 31Lines across the page
- 32Turn the Toner Save mode on or off
- 33The keys on the control panel do not respond.
- 34What is Toner Continue Mode?
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36Toner Low or Prepare New Toner Cartridge
- 37How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 38Poor fixing
- 39Faint
- 40Ghost
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Pre-Required Procedures (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Delete the faxes stored in my Brother machine's memory.
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48Can I print from or scan to Android™ Smartphone?
- 49Change the printer driver settings (Windows/macOS)
- 50Why doesn't my Brother machine have a dial tone?