FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load legal size paper in the paper tray?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4How can I improve poor print quality ?
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6Can I reduce the size of a received fax on this machine?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The printer status is Offline or Paused.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10"Paper Jam Tray" error appears on the LCD. What should I do?
- 11What are the recommended specifications for the paper I should use on my product?
- 12Printing on thick paper or transparencies.
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14What can happen if the wrong paper is used in your machine.
- 15Pre-Required Procedures (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How to identify your Operating System (OS).
- 18Can I confirm that the FAX was sent correctly?
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24"Paper Jam Inside" error appears on the LCD. What should I do?
- 25"Paper Jam Rear" error appears on the LCD. What should I do?
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Open the Status Monitor
- 28How do I clean white or black spots on printed documents?
- 29What driver package format is supported by my Linux distribution?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Can I print from or scan to Android™ Smartphone?
- 33Change the printer driver settings (Windows/macOS)
- 34Can I set my Brother machine to forward the faxes I receive to another location?
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36How do I clear the "Awaiting Redial" message?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41Check the firmware version.
- 42Windows 7 Support Information
- 43How do I clear vertical lines or streaks that appear in the copies I made?
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Change the quality of the faxes I send (Fax Resolution).
- 47The paper is skewed when it's printed.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?