FAQs & Troubleshooting
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154 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4One or more of my colors are not printing (blank). What can I do?
- 5How do I know which side up my photo paper should be in the tray?
- 6How to identify your Operating System (OS).
- 7What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer status is Offline or Paused.
- 11What is Distinctive Ring and how do I program it?
- 12Can I use voice mail on the same line as my Brother machine?
- 13How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 16What driver package format is supported by my Linux distribution?
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19How do I clear Machine Error 46?
- 20I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 21Where is the USB port on the machine?
- 22Pre-Required Procedures (Linux)
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26Delete the faxes stored in my Brother machine's memory.
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 41Can I set my Brother machine to forward the faxes I receive to another location?
- 42Can third party ink be used to refill the ink cartridges?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46Why can't I print when an ink cartridge is empty?
- 47Verify if the Brother machine has a dial tone
- 48The LCD displays an error code (number). What does it mean?
- 49The edge of glossy paper is smudged.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)