FAQs & Troubleshooting
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134 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Change the printer driver settings (Windows/macOS)
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Pre-Required Procedures (Linux)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Functions supported in the Windows 7 built-in drivers
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Can I confirm that the FAX was sent correctly?
- 17Why can't I print when an ink cartridge is empty?
- 18What driver package format is supported by my Linux distribution?
- 19Delete print jobs from the print queue.
- 20What is Distinctive Ring and how do I program it?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22How can I configure Windows® XP to send faxes?
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27My FAX/MFC will not Dial. Why?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30Can I still receive faxes or calls when the machine is switched off?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34How to identify your Operating System (OS).
- 35I cannot print from my computer via USB.
- 36Windows 7 Support Information
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 42How do I store received faxes into my Brother machine's memory?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 45Can I reduce the size of a received fax on this machine?
- 46I cannot receive a color fax. Why?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)