FAQs & Troubleshooting
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134 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3Can I reduce the size of a received fax on this machine?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Can I still receive faxes or calls when the machine is switched off?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Change the printer driver settings (Windows/macOS)
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17Windows 10 Support Information
- 18I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 19Is there any way to reduce Ink consumption?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22Pre-Required Procedures (Linux)
- 23How to identify your Operating System (OS).
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28Is there any way to view how much ink is remaining?
- 29Can I confirm that the FAX was sent correctly?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Uninstall the drivers (Windows)
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Cannot print after a Windows 10 update (June 2020)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39Clear the paper jam or printer jam.
- 40I am experiencing problems sending a fax, what can I do?
- 41How do I program the date and time?
- 42Why doesn't the machine answer when receiving a call?
- 43"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 44My FAX/MFC will not Dial. Why?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Why can't I print when an ink cartridge is empty?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50My machine does regular cleaning cycles in the night. How can I correct this?