FAQs & Troubleshooting
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166 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Where can I find the IP addresses of my computer and the printer?
- 3How to insert a ribbon cassette
- 4I cannot print using a HSe cassette.
- 5I cannot print using FLe tape and get an error message.
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot establish a connection using Wireless Direct.
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11What iOS mobile application can I use?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I clean / maintain my printer?
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 18What Android™ mobile application can I use?
- 19I cannot connect my machine to the wireless network.
- 20How to delete the registry information and files related to the printer driver
- 21Attaching the Keyboard LCD Unit
- 22Can I start printing while another print job is being paused? (Interrupt printing)
- 23What is P-touch Library?
- 24Where can I find the printer's network settings, such as IP address?
- 25How do I uninstall the printer driver?
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 28How do I reset the printer to the default settings?
- 29When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 30How to identify your Operating System (OS) for Windows or Mac
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32How to insert a tube
- 33Poor print quality when printing on narrow labels. (iPrint&Label)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How to charge the rechargeable Li-ion battery
- 36How to insert a tape cassette
- 37I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 38(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41The tube is not cut completely.
- 42How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 43Using the Printer Setting Tool (for Windows)
- 44Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 45I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 46How to install the rechargeable Li-ion battery (optional)
- 47Power Supply
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49The tape does not cut well.
- 50How to install Brother software on a computer not connected to the Internet