FAQs & Troubleshooting
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165 Results
- 1I cannot print using FLe tape and get an error message.
- 2I cannot print using a HSe cassette.
- 3Where can I find the IP addresses of my computer and the printer?
- 4When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5I cannot establish a connection using Wireless Direct.
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Can I start printing while another print job is being paused? (Interrupt printing)
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14Where can I find my Brother printer's serial number?
- 15How do I reset network setting?
- 16The tape does not cut well.
- 17Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 18How do I reset the printer to the default settings?
- 19Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 20Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 21Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23How do I clean / maintain my printer?
- 24Attaching the Keyboard LCD Unit
- 25What Android™ mobile application can I use?
- 26Installing the software (for Windows)
- 27Where can I download Brother iPrint&Label? (iPrint&Label)
- 28How to charge the rechargeable Li-ion battery
- 29How do I transfer label templates with P-touch Transfer Express?
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31Can I change the barcode protocol inside the templates? (iPrint&Label)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33Can my printer use TZ/TZe tapes?
- 34How to insert a ribbon cassette
- 35Poor print quality when printing on narrow labels. (iPrint&Label)
- 36How do I print multiple lines and how many lines can I print?
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38Can I create a label with time&date? (iPrint&Label)
- 39I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 40How to insert a tube
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How do I connect my printer via Wi-Fi®?
- 43I cannot connect my machine to the wireless network.
- 44I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 45Can I use the app with my iPad? (iPrint&Label)
- 46Power Supply
- 47My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 48Using Cable Label Tool
- 49Can I check the printer's usage log?
- 50How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)