FAQs & Troubleshooting
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112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4How to insert a ribbon cassette
- 5How to insert a tube
- 6Where can I find my Brother printer's serial number?
- 7I cannot print using FLe tape and get an error message.
- 8Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 11I cannot print after updating the firmware or font data.
- 12Installing the software (for Windows)
- 13What is P-touch Library?
- 14How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 15How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19How do I clean / maintain my printer?
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24How to insert a tape cassette
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26How to identify your Operating System (OS) for Windows or Mac
- 27How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 28How to install the rechargeable Li-ion battery (optional)
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30Using the Device Settings (for Windows)
- 31Can my printer use TZ/TZe tapes?
- 32The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34The tube is not cut completely.
- 35Using the Printer Setting Tool (for Windows)
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38How to delete the registry information and files related to the printer driver
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 41How to transfer a template to the printer from Cable Label Tool
- 42How to install Brother software on a computer not connected to the Internet
- 43How to open the Devices and Printers window
- 44Which printing modes are available?
- 45Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 46The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 47The display remains blank after the power is turned on.
- 48How to charge the rechargeable Li-ion battery
- 49What do the indicator lights mean?
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)