FAQs & Troubleshooting
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123 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6How to insert a tube
- 7I cannot print using FLe tape and get an error message.
- 8The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9How to insert a ribbon cassette
- 10How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14Can I apply device setting changes to another printer?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16Where can I find my Brother printer's serial number?
- 17What is P-touch Library?
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19Power Supply
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 24The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 25How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 26The display remains blank after the power is turned on.
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28How to install Brother software on a computer not connected to the Internet
- 29How to open the Devices and Printers window
- 30When printing from an application, the application's "Collate" setting does not work correctly.
- 31Can I check the printer's usage log?
- 32How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 33The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 34How do I uninstall the printer driver?
- 35How to delete the registry information and files related to the printer driver
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40How to transfer a template to the printer from Cable Label Tool
- 41What do the indicator lights mean?
- 42I cannot print after updating the firmware or font data.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46The tube is not cut completely.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Printed barcodes cannot be read.
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?