FAQs & Troubleshooting
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141 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How do I transfer label or slip templates?
- 3I cannot print using a HSe cassette.
- 4Where can I download the latest P-touch Editor for Mac?
- 5How do I set cut options and what features are they?
- 6Where can I find my Brother printer's serial number?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8What iOS mobile application can I use?
- 9What Android™ mobile application can I use?
- 10I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 11I cannot print large characters on the heat shrink tube HSe 3:1.
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15Which brands of Ni-MH rechargeable batteries do you recommend?
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (USB connection)
- 18Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 19How do I clear the display?
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 25How to delete the registry information and files related to the printer driver
- 26Why does my machine display "Low Battery!" when I press the print key?
- 27Open LBX files created in P-touch Editor in Pro Label Tool
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29The fabric tape became detached after washing.
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 32Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 33Can I use the app with my iPad? (iPrint&Label)
- 34How do I print multiple lines and how many lines can I print?
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38The printed label contains blank horizontal lines.
- 39Installing a CA certificate
- 40How can I print using Portrait? (iPrint&Label)
- 41Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 42Poor print quality when printing on narrow labels. (iPrint&Label)
- 43Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 44How do I uninstall the printer driver?
- 45The top and base layers of the laminated tape are misaligned.
- 46How to identify your Operating System (OS) for Windows or Mac
- 47How do I change the character size?
- 48The driver downloaded from the website cannot be installed.
- 49Printing is not possible. (P-touch Editor5.3 for Mac)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)