FAQs & Troubleshooting
Latest |
48 Results
- 128/02/2024Uninstall the drivers. (macOS 13 or greater)
- 215/02/2024Uninstall the drivers. (macOS 10.14 - macOS 12)
- 305/09/2023When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 405/09/2023(Video) Calibrate Your Brother Machine
- 513/12/2022How to identify your Operating System (OS).
- 622/08/2022Configure the Scan to Email Feature (Linux)
- 728/07/2022Update the Driver or Firmware for your Brother machine
- 823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 1124/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1210/11/2021Open the Control Panel (For Windows)
- 1312/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1429/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 1506/07/2020Change the brscan5 scan settings using XSane (Linux)
- 1606/07/2020Scan using XSane or GIMP (Linux)
- 1706/07/2020Important points for specifying the scan area (Linux)
- 1806/07/2020What driver package format is supported by my Linux distribution?
- 1902/07/2020Scanning and Other Problems
- 2002/07/2020Clean the Scanner and Rollers
- 2102/07/2020Document Jam
- 2202/07/2020Error and Maintenance Indications
- 2306/04/2020Delete a network scanner entry. (Linux)
- 2411/03/2020Check the Serial Number
- 2503/03/2020Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 2607/02/2020Load Non-standard Size Document
- 2725/12/2019Calibrate Your Brother Machine
- 2825/12/2019Reset Your Brother Machine
- 2919/12/2019(Video) Clean the Scanner and Rollers
- 3006/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 3104/12/2019Install your Brother machine's software from Full Driver Package. (Windows)
- 3204/12/2019Change the General Settings Using Remote Setup
- 3304/12/2019Set Up the Brother Machine Using Remote Setup (Mac)
- 3404/12/2019Set Up the Brother Machine Using Remote Setup (Windows)
- 3504/12/2019Load a Plastic Card
- 3604/12/2019Load Standard Size Document
- 3704/12/2019Scan a document longer than 37.5 cm (14.76 inches).
- 3804/12/2019Check the firmware version.
- 3904/12/2019Load Documents
- 4004/12/2019Acceptable Documents
- 4121/03/2019What is Remote Setup?
- 4229/01/2019Command List of brscan. (Linux)
- 4329/01/2019Uninstall the scanner driver. (Linux)
- 4429/01/2019Uninstall Scan-key-tool. (Linux)
- 4517/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4615/10/2018I do not have or lost the black and white calibration sheet.
- 4725/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4804/03/2016Printing/ Scanning with a mobile device