FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Loading the Carrier Sheet.
- 6How to identify your Operating System (OS).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I do not have or lost the black and white calibration sheet.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 13I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 14My scanner gets warm.
- 15The scan speed is too slow.
- 16Paper suitable for scanning
- 17What driver package format is supported by my Linux distribution?
- 18Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 19Change the image settings. (Using DSmobileCapture)
- 20Calibrate your scanner.
- 21I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 22Change the paper settings. (Using DSmobileCapture)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24The scanned documents are put into the incorrect order. (macOS)
- 25Operation system return error
- 26When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 27My scanner is connected but it will not feed my document or do anything else.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Uninstall the Button Manager (Windows).
- 30Check the firmware version.
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32OCR feature does not work.
- 33My computer does not recognize the scanner when it is connected via the USB cable.
- 34Install Presto!® PageManager® onto Windows 10.
- 35Scan a document longer than 35.6 cm (14 inches).
- 36Uninstall the scanner drivers (OS X 10.10 or greater).
- 37Uninstall the scanner driver (Windows).
- 38Install Presto!® BizCard® onto Windows 10.
- 39I cannot install the scanner drivers.
- 40The scan quality is poor.
- 41The cover of the manual document feeder is open.
- 42Install PaperPort™ 12SE onto Windows 10.
- 43Windows 10 Support Information
- 44My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 45Configure the Scan to Email Feature (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47Command List of brscan. (Linux)
- 48Bleed-through is seen in the scanned image.
- 49Delete a network scanner entry. (Linux)
- 50Pre-Required Procedures (Linux)