FAQs & Troubleshooting
![]() |
Popular |
63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 4Change the image settings. (Using DSmobileCapture)
- 5Cannot find the scanner (Error Code 2019: Initialization Failed)
- 6Paper suitable for scanning
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10OCR feature does not work.
- 11My scanner gets warm.
- 12Calibrate your scanner.
- 13What driver package format is supported by my Linux distribution?
- 14Change the paper settings. (Using DSmobileCapture)
- 15Operation system return error
- 16When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 17My scanner is connected but it will not feed my document or do anything else.
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Loading the Carrier Sheet.
- 21The scan speed is too slow.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I do not have or lost the black and white calibration sheet.
- 24Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 25Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 28Colors in the scanned image are dark.
- 29My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 30Uninstall the scanner driver (Windows).
- 31Configure the Scan to Email Feature (Linux)
- 32Install Presto!® BizCard® onto Windows 10.
- 33Check the firmware version.
- 34The scan quality is poor.
- 35Uninstall the Button Manager (Windows).
- 36The file size is too large.
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38I cannot install the scanner drivers.
- 39My scanner does not turn on.
- 40Scan using XSane or GIMP (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Install PaperPort™ 12SE onto Windows 10.
- 43Scan a document longer than 35.6 cm (14 inches).
- 44Driver busy
- 45The cover of the manual document feeder is open.
- 46Command List of brscan. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Install Presto!® PageManager® onto Windows 10.
- 49Bleed-through is seen in the scanned image.
- 50Clean the inside of the machine.