FAQs & Troubleshooting
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187 Results
- 1(Video) Load A4/Letter papers
- 2(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 3What is Brother iPrint&Scan?
- 4Other Problems
- 5(Video) Set up your Brother machine
- 6Load Paper in the Multi‑purpose Tray (MP Tray)
- 7(Video) Fill the ink tanks
- 8Refill Ink
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The printer status is Offline or Paused.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print using only the black ink tank when the Color tanks have run out.
- 15(Video) How to Email Print
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Printer Jam or Paper Jam
- 19Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Brother iPrint&Scan cannot find my Brother machine (macOS)
- 22Enable the Brother machine's network interface.
- 23Install the Brother iPrint&Scan application (for mobile device)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 28Paper Size Mismatch / Size Mismatch
- 29Improve poor print quality.
- 30Add your Brother machine with AirPrint (macOS)
- 31Delete print jobs from the print queue.
- 32Change the printer driver settings (Windows)
- 33Cannot Print XX or Print Unable XX
- 34Clean the Print Head from Your Brother Machine
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36(Video) Load Envelopes
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Document Jam
- 39Change the Print Options to Improve Your Print Results
- 40Access Web Based Management
- 41Protect your Brother machine against unauthorised access over the network
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 44(Video) When I print photos, the color quality is not good.
- 45Out of Memory
- 46I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Check ink level, then press [OK]
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50I cannot print on a wireless (Wi-Fi) network (Windows)